Product capabilities

Answer missed calls with an AI voice agent and SMS follow-up.

LeadRelay combines AI voice response, intent-aware SMS conversations, and owner alerts in one workflow. Start with Basic. Move to Pro when you need visibility and deeper controls.

Capture

AI voice answer + instant SMS follow-up

Works with conditional forwarding from your existing business line
Inbound callers get a voice response right away, with SMS handoff when useful
Customers can send photos and videos of the issue over SMS

Conversation

Help-first intake that captures the right details at the right time

Answers pricing, availability, and service questions before asking for booking details
Issue type, urgency, service area, and timing collected progressively
Website auto-train - learns your services so setup is instant
Spam filtering to reduce noisy owner notifications

Delivery

Owner-ready lead summary over SMS

Owners get SMS summaries with context and next-step recommendations
Reply workflows for accept, pass, and follow-up
Status tracking from intake to conversion outcome

Reliability

Operational safeguards and fallback behavior

Emergency escalation for urgent jobs (flooding, gas, fire)
Forwarding and workflow health monitoring
Provider fallback chain for resiliency

Pro-only depth

When your team needs visibility, not just notifications

Owner portal

Dashboard with lead detail, conversation transcript history, and explicit converted/lost status updates.

Analytics suite

Response-time trends, peak-hour patterns, and conversion funnel data for operations decisions.

Monthly summaries + referrals

Automated monthly performance snapshots and referral tracking workflows designed for trade teams.

Prompt overlays

Client-specific context layers so qualification output aligns with your service mix and areas.

Want to test your current intake against the platform?

Share your current call volume and service area. We will map Basic vs Pro based on real workflow complexity.

Compare plans Text +1 (786) 396-5999